![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
hilsSome of you may have noticed I wasn't aroung yesterday. Unfortunatley had a bit of a saga with the installation of my CD Writer
Phoned the PC World callcentre on Wednesday to find out how much it was going to cost to get the driver installed. I was given a quote and I asked how long it's going to take
PCW: Oh, it's just a half an hour job
Me: Ok, do I need to book it in or anything
PCW: No just bring your base unit and the driver in and we'll do it for you
So I trundled in yesterday with the plan to leave my PC with them, do some shopping and then pick it up. So I was less than pleased when the guy behind the counter told me there was a three day waiting list and that I should have booked.
I expressed my displeasure most heartily. Especially since I can't drive and I'd had to get my mum to to take me (She lives 30 miles away).
Anyway, the guy I ranted at was most appologetic and an hour later I got a call saying that because the callcentre had misinformed me that they'd done it straight away. Unfortunatley by this point I was back at home and mum had gone. She was wonderful though and agreed to come back today so I could pick it up.
They were most appologetic again and knocked £10 off my installation fee to make up for the inconvenience.
So anyway, I'm back and I have a CD Writer. I have also learned that whilst the PC World callcentre is shite, the in store staff are very helpful.
Now I'm going to burn some CDs. WHEE!
Phoned the PC World callcentre on Wednesday to find out how much it was going to cost to get the driver installed. I was given a quote and I asked how long it's going to take
PCW: Oh, it's just a half an hour job
Me: Ok, do I need to book it in or anything
PCW: No just bring your base unit and the driver in and we'll do it for you
So I trundled in yesterday with the plan to leave my PC with them, do some shopping and then pick it up. So I was less than pleased when the guy behind the counter told me there was a three day waiting list and that I should have booked.
I expressed my displeasure most heartily. Especially since I can't drive and I'd had to get my mum to to take me (She lives 30 miles away).
Anyway, the guy I ranted at was most appologetic and an hour later I got a call saying that because the callcentre had misinformed me that they'd done it straight away. Unfortunatley by this point I was back at home and mum had gone. She was wonderful though and agreed to come back today so I could pick it up.
They were most appologetic again and knocked £10 off my installation fee to make up for the inconvenience.
So anyway, I'm back and I have a CD Writer. I have also learned that whilst the PC World callcentre is shite, the in store staff are very helpful.
Now I'm going to burn some CDs. WHEE!